GP practices in the North East are among the best in the country, new figures reveal.
Local surgeries in the region have been rated higher than the national average, according to a new survey published by the Department of Health. The region’s practices have also been rated as some of the cleanest in the UK following a customer satisfaction survey.
Health chiefs today praised local surgeries and said they would continue working with GPs to improve services in the North East.
Jan Forster, director of the North East Primary Care Services Agency, speaking on behalf of NHS North of Tyne and NHS South of Tyne and Wear, said: “This survey shows that overall levels of satisfaction are high, with 93% of patients across the region saying they were satisfied with the care they received.
“This score is above the national average of 89%. The overall rates of cleanliness were also rated higher than the national average of 97%, with 99% of patients across the North East rating their surgery as clean. We strive for excellent patient experience in every single case and are always looking for ways to improve local health services.
“We will review the results of this survey and work with GP practices to make any improvements necessary.”
The highest rated surgery in the survey is Scots Gap Medical Group, near Morpeth, Northumberland, in which 89% of patients said they were very satisfied with the care they received.
The second highest is Belford Medical Practice, also Northumberland, of which 80% of patients said they were very satisfied.
Other highly-rated surgeries include Bellingham Practice in Northumberland (78%), Burn Brae Medical Group in Hexham (77%), Sunniside Surgery in Gateshead (77%), Imeary Street Practice in South Shields (76%), Osbourne Road Surgery in Jesmond (75%) and Whitley Bay Health Centre in North Tyneside (75%).
Some of the lowest rated practices include The Grove Medical Centre in Rowlands Gill, of which 3% said they were very dissatisfied, although 32% said they were very satisfied.
The Grainger Medical Group in Elswick, Newcastle, also had 3% of customers say they were very dissatisfied with their care. However, 35% said they were very satisfied.
Some of the cleanest surgeries include Belford Medical Practice, Burn Brae Medical Group, both in Northumberland, Redburn Park Medical Centre in Percy Main, and Brunton Park Health Centre in Gosforth.