FLYING can be stressful for some travellers - but a North East airport is hoping their latest technological solution will really take off.
Previously Newcastle International Airport offered just basic information such as flight times through a mobile version of its website. Now, though, they are embracing the fast-growing smartphone crowd by becoming part a new feature-packed app.
Graeme Mason, planning and corporate affairs director at Newcastle Airport, said: “Newcastle Airport is committed to providing its customers with an excellent service and good communication is essential to this.
“The aviation industry is ever changing and we embrace new ways to reach passengers – smartphone apps are an extremely effective way of doing so.
“Our flight times are available on our mobile website as normal, but the StreamThru app adds even more options – text messages alerting travellers to local travel problems, notices of any delays, and information about the airport.
“This is all available on the return journey as well, making everything that much easier.”
The small computer program, which can be downloaded free onto modern, touchscreen mobile phones such as an iPhone, those running Google’s Android operating system or the latest Nokias can tell customers, as they drive to the airport, if their flight is on time and warn them of any traffic delays.
At the airport it can provide passengers with all of their flight information, track delays, record where their car is parked, and provide maps of the terminal with offers from shops in the departure lounge. Then when the traveller reaches their destination, the app can show them a weather forecast, travel guide and local events guide.
The use of new technology by the airport to keep passengers up to date follows the success of the company’s Twitter feed, @NCLairport, which is followed by more than 3,000 people and organisations.
This has proven particularly useful at notifying people of disruption during bad weather.
The next stage in the airport’s social media plan is an improved presence on Facebook, allowing even more passengers to communicate directly with the airport.
For more information about how to download the new StreamThru app visit www.bit.ly/NIAapp