Newcastle Airport has been rated the country’s best large airport in a national poll of passengers.
In the survey by Which? magazine, the airport gained a satisfaction score of 69%, putting it ahead of all the other large airports in the country. Birmingham and Heathrow’s Terminal 5 were next in the list.
The survey is based on scores in a number of categories, including speed of check-in, airport security, the quality of shops, toilets and food outlets, and airport design.
The results were based on responses from 11,537 Which? members who were asked about their experiences flying from a UK airports in the past year.
Which? also produced a small airport satisfaction table which showed generally much higher scores than for the big airports, albeit on much lower sample sizes.
Topping the small airport table for satisfaction was Southend airport in Essex with a score of 84%, with Humberside second with 81% and Robin Hood Doncaster Sheffield airport with 78%.
Dave Laws, chief executive of Newcastle International Airport, said: “We are delighted at the results of the latest Which? passenger survey, which places Newcastle top amongst the larger airports. This is very much in line with us securing the AOA Award for best regional airport for four years in a row, and is welcome recognition for our dedicated staff and business partners who work hard to deliver a high quality customer experience.”
Newcastle took top position with four-score ratings in a number of categories, including airport design, toilets, passport control and security.
By contrast, the bottom three rated airports were Luton, Heathrow’s Terminal 1 and Heathrow’s Terminal 3.
Durham Tees Valley Airport was not included in the survey. Which? executive director Richard Lloyd said: “Our research shows a jumbo jet-sized gap in the performance of UK airports with smaller terminals generally performing better.
“It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied.”