Minister visits North East to launch pioneering HMRC digital centre

Financial Secretary to the Treasury, David Gauke opened a new HM Revenue and Customs digital facility in Benton, Newcastle

Financial Secretary to the Treasury, David Gauke, opens the HM Revenue and Customs (HMRC) digital facility in Benton, Newcastle
Financial Secretary to the Treasury, David Gauke, opens the HM Revenue and Customs (HMRC) digital facility in Benton, Newcastle

A pioneering HMRC centre in Newcastle which will help hundreds of thousands of people deal with their finances online has been opened by a Treasury minister.

Financial Secretary to the Treasury, David Gauke, opened the HM Revenue and Customs (HMRC) digital facility in Benton, Newcastle.

The new centre is the first of its kind, and the Government is hailing it as a blueprint for how other public sector organisations can deliver digital services in the future.

It will provide more online services for customers such as online tax accounts and digital self-assessment.

Figures show that over a quarter of a million (276,000) people have renewed their tax credits online this year.

Mr Gauke said: “Being digital by default not only means creating simpler and better services for millions of HMRC customers, but saving tax payers’ money in the process too.

“It’s a privilege to open the new HMRC digital delivery centre in Newcastle, which is pioneering the way in making services better and cheaper.

“I look forward to seeing the results of their innovative work in the coming months and years.”

Mr Gauke sat in on a customer feedback session during his visit.

Customers had a chance to preview new transactions online which are currently in development, such as ‘friends and family’, which allows someone to nominate a person to act on their behalf in their tax matters.

They then fed back to the teams what they liked and disliked about the service on different platforms, and how it can be improved.

Their comments will be taken on in the next design stage of the services to benefit future customers who will use it when it is fully rolled out.

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