Jobs boost on Tyneside as new HMRC digital tax team unveiled

More than 50 digital specialists are being recruited for a new digital tax team on Tyneside

HM Revenue and Customs, Longbenton, where a new digital tax team is being set-up
HM Revenue and Customs, Longbenton, where a new digital tax team is being set-up

The North East has been given a jobs boost with the creation of a new digital tax team.

Officials from HM Revenue and Customs (HMRC) yesterday announced they were recruiting 50 positions at Longbenton, Newcastle, to staff a new digital centre.

It’s hoped the new outfit will “build digital tax services that will make it simpler, clearer and faster for people and businesses to manage their tax affairs”, a spokesman said.

He added: “HMRC is seeking people with world-class digital experience who can demonstrate that they understand the potential of digital services to transform customers’ experiences of managing their tax affairs. HMRC digital staff and technology suppliers will work together in the digital centre to identify the needs of taxpayers, test new services with real users, and keep improving them once they are released to the public.”

Ranging from product managers, interaction designers and researchers to technical architects and software developers, the HMRC are initially recruiting 50 digital specialists.

The first tranche of vacancies, which will be open to both existing HMRC staff and external candidates, will be advertised from January 30.

It was also announced that a further 30 existing HMRC staff will be dedicated to the centre and have been recruited internally.

HMRC chiefs aim to open a second digital centre, focusing on digital analytics, later in the year although it has not yet announced where this will be located.

Mark Dearnley, HMRC’s chief digital and information officer, said: “This is the start of our ambitious programme to transform HMRC’s online and digital services. The digital centres will foster a culture of innovation not seen across Government before so that we can continually find new ways of supporting customers. This recruitment is the first step on our journey to offer a digital service that allows our customers to service their own needs online and reduces the dependence on paper services.”

Mike Bracken, executive director of digital for the UK Government, said the new system will streamline services for users and make tax easier and clearer.

He said: “Starting with the needs of users has led to a radical shift in the way we build and provide government services. Digital by default will make tax simpler, clearer and faster for users, and bring new skills and ways of working into HMRC.

“The department’s exemplar digital services will go live by 2014, and Government Digital Service will be working closely with HMRC to develop its digital talent in the North East and throughout the UK.”


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