Hundreds cut off in Heddon-on-the-Wall as water damages BT cable

HUNDREDS of people in Heddon-on-the-Wall have been left without telephone or internet connections after a cable was damaged by water.

HUNDREDS of people in Heddon-on-the-Wall have been left without telephone or internet connections after a cable was damaged by water.

Many of the Northumberland villagers have been without a landline since last week.

When they contacted BT to complain, some were told that the problem might not be resolved until Thursday.

Colin Beasley, 63, Heddon-on-the-Wall’s sub-postmaster, said pensioners could not draw payments from the village post office on Monday as the system requires a phone connection.

“I rely on the telephone to connect with head office,” Mr Beasely said.

Some landlines in the village were working, he said.

But as mobile coverage is poor, several people have not been able to make contact with the outside world.

Personal trainer Sandy Burlinson, 52, arranges her work from home and said the disruptions had made her job “very difficult.”

“I’ve had to come into Newcastle just to get a mobile signal,” Mrs Burlinson said.

Anne Wilson, 64, said her phone and internet had been down since last Wednesday.

“My grandson was here at the weekend and he wanted to use the internet to do his homework,” Mrs Wilson said. “He couldn’t use it at all.” Mrs Wilson has been unable to communicate with her son, who lives on the Isle of Man.

A spokesperson for BT in the North East said: “Engineers have tried to complete repairs but have been prevented by major blockages in the underground ducts. Traffic management will be put in place tomorrow and engineers will complete work as quickly as possible,” she said.

 
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