Northumberland care home issued with warnings after failing to meet standards

Elaine House Care Home in Lynemouth inspected by Care Quality Commission and found to be failing to meet Government standards

Elaine House Care Home in Lynemouth, Northumberland
Elaine House Care Home in Lynemouth, Northumberland

Concerns have been raised after a North East care home was issued with three formal warnings for failing to meet a number of Government standards.

Staff at Elaine House Care Home in Lynemouth, Northumberland, were inspected by the Care Quality Commission (CQC) in December last year and a report published this week has revealed the extent of concerns highlighted at the home.

Inspectors carried out three visits to the home, which caters for older people and people who have dementia, and as a result CQC has issued three formal warnings to the provider, requiring improvements in relation to standards of care and welfare, safety and suitability of premises and safety and suitability of equipment.

This is not the first time the care home, based in a former vicarage in Sea View, has fallen foul of standards.

Back in 2012 the CQC demanded urgent improvements after uncovering problems with cleanliness and infection control, the privacy and dignity of residents and standards of maintenance at the property.

Follow-up visits found the registered provider Parveen Kaur Dulai had made improvements and the care home was found to be meeting standards.

However, the latest unannounced inspection found standards had slipped again after the CQC received concerns that essential standards of quality and safety were not being met.

A summary of the inspection said: “We had concerns about people’s care and welfare and concluded that care and treatment was not always planned or delivered to meet people’s assessed needs.

“We found that people and others were not protected from the risks associated with unsuitable premises and there was not enough equipment to promote the comfort, dignity and safety of people.

“There were not enough qualified, skilled and experienced staff to meet people’s needs and staff had not received appropriate training for their professional development.

“We considered that staff records and other records relevant to the management of the service were not always accurate or fit for purpose. Certain records could not be located promptly when needed.”

The provider, still listed as Mrs Dulai, has to send the CQC a report by January 29, setting out the action the home will take to meet the standards. The CQC will check to make sure that this action is taken.

The report highlighted concerns over a resident who had lost 14kg in eight months and falls not entered into the accident book.

Malcolm Bower-Brown, CQC’s Regional Director for the North said: “The quality of service being provided to the residents of Elaine House was just not good enough. We have warned the provider that improvements must be made.

“We will inspect again in the near future.

“If we find the home has not made the required improvements we will consider the need for further regulatory action. In the meantime, we continue to monitor the home very closely, liaising with local commissioners to ensure residents receive the service they are entitled to expect.”

The Journal contacted Elaine House Care Home and left messages for Mrs Dulai but received no response.


David Whetstone
Culture Editor
Graeme Whitfield
Business Editor
Mark Douglas
Newcastle United Editor
Stuart Rayner
Sports Writer