TWO care homes in the North East have been told to make immediate improvements after inspectors uncovered a number of failings.
Howard Castle Care Home in Morpeth, Northumberland, and Donwell House Care Home, in Washington, Tyne and Wear, were inspected by the Care Quality Commission (CQC).
A number of problems were identified in the unannounced visits and the homes’ owners have now been issued with formal warnings.
European Care (England) Ltd, registered provider of Howard Castle Care Home, on Dacre Street, have been told that they must make urgent improvements to standards of care or face further action.
At their visit inspectors found that people living at the home were not protected against the risks associated with unsafe or unsuitable premises.
Maintenance was not up to date, and parts of the home were in need of urgent improvements.
Portable electrical appliances, extractor units and lifting equipment had not always been checked or serviced when they should have been, and records showed that excessively hot water temperatures had been reported to the manager on several occasions.
The home was also failing to operate effective systems to assess and monitor the quality of care provided.
Although systems were in place to identify risks and set actions to manage these risks, inspectors found no evidence that these actions had been implemented.
Howard Castle provides accommodation and nursing care for up to 40 people, some of whom have dementia.
A European Care (England) Ltd spokeswoman said: “I can confirm that we are working closely with the Care Quality Commission.
“As soon as we received this feedback we acted immediately to address the points raised.
“The health and wellbeing of the people we support is our number one priority.”
Meanwhile, Bondcare Shaftesbury Ltd, the registered provider of Donwell House Care Home, on Wellgarth Road, was warned urgent improvements must be made to standards of medicines management or it will face further action.
The home provides accommodation and nursing care for up to 63 people, some of whom also may have dementia.
On the latest inspection, it was found that the home was failing to meet national standards covering the management of medicines, as appropriate arrangements for the recording, handling, storage and safe administration of drugs had not been put in place.
Inspectors found that a number of medication administration records were incomplete or unclear and it was not possible to know if people had received their medication at the right time or as prescribed.
There were inconsistencies between the amount of medication recorded as being received in stock and the amount recorded as having been administered to people living in the home.
On several occasions records had been signed by staff to indicate that medication had been administered when this was not the case, and medication stocks were not always being replenished in time to ensure a continued supply was available.
Bondcare Shaftesbury Ltd was last night unavailable for comment.