Kielder residents reimbursed for surge damage

PEOPLE power has prevailed as hundreds of residents in a Northumberland village have been told thousands of pounds worth of equipment damaged by an unexplained power surge will be replaced.

PEOPLE power has prevailed as hundreds of residents in a Northumberland village have been told thousands of pounds worth of equipment damaged by an unexplained power surge will be replaced.

Families in Kielder and Falstone were awoken in the early hours of the morning last Tuesday to loud bangs and clouds of smoke billowing from plugged-in appliances after the electrical fault.

Supplier NEDL initially said it was not liable for the items that were destroyed but its parent company CE Electric has now agreed to repair or replace equipment damaged, and any customers who have already claimed through their insurance company will be reimbursed their excess amount, providing relevant evidence is handed over.

Julie Webb, who runs the Kielder Village Shop and Post Office on Castle Drive, said: “The electricity company are still trying to work on the situation and they still don’t know why it happened, so people are still concerned in case it happens again.”

 

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