Established in June 2009, Gosforth-based Document Solutions (UK) Ltd has increased its team from 11 to 15, mostly service engineers, who work across the region.
The firm, which works with global manufacturers, including Ricoh, Develop, Samsung and OKI, now plans to take on four more over the next two years to work on servicing the machines. The company was founded by Lee Allison, Mark Friberg and David Macartney, who previously worked for a printer manufacturer for 14 years.
It has clients ranging from Northumberland to Yorkshire and specialises in the supply and maintenance of office printers, photocopiers and multi-functional machines.
Increasing demand for Document Solutions’ services has now led to a need for more office space and a showroom, in addition to its sales offices in Billingham, Teesside and a new office in Wetherby. Macartney, who previously set up Konica Minolta’s North East sales department, has now turned to NatWest for help with the growth plans.
Working with Doug McKenzie, relationship manager at NatWest, Document Solutions was successful in securing a business loan of ï¿½26,000 through the Government’s Funding for Lending Scheme.
The money has recently helped the business fund its head office move from Quay West Business Village in Sunderland to a much larger office in Gosforth, Newcastle on the site of Greggs the Bakers’ head office.
At 7,000sq ft, the new office space and customer service centre is around four times bigger for storing toner, parts and machines.
The new headquarters also has room for a new showroom which gives customers an opportunity to see the equipment on offer. Macartney said: “We knew that our combination of manufacturer experience and commitment to customer service would lead to continued growth. While our industry is an exciting one to be in, it is particularly susceptible to tight cashflow so we were pleased to work with Doug at NatWest who understood what we needed and made everything as simple as possible for us.”
McKenzie added: “Customer expectations in office equipment are constantly evolving, and we have been impressed by the proactive approach taken by Document Solutions to provide a bespoke solution for each customer.
“We could see that the company had an ambitious growth strategy which we were pleased to be able to support and it’s been a pleasure to work with them.’’
We could see that the company had an ambitious growth strategy which we were pleased to support