A retail outlet dedicated to making life easier for elderly and vulnerable people is celebrating a successful first year in business.
The Independent Living Showroom, in Kingston Park, Newcastle, opened to provide a physical presence to its customers, has announced sales up by 46%.
The purpose-built showroom, which showcases mobility equipment from leading manufacturers such as Stannah, Otolift, AKW and Meditek, has proved very popular with customers who want to experience, compare and also see products in-situ before they buy.
Owner Bob Lines said listening to customer feedback had proved invaluable: “The showroom was a huge investment for us but one which we were comfortable with because our customers had told us that they wanted to be able to see products before they bought them.
“We designed the showroom to allow visitors of all ages and disabilities to experience and test home adaptation products in a real-life setting.”
Two full-time members of staff have been recruited in the past year, taking the headcount to 11.
Lines added: “The success of the showroom is testament to our great team here at the Independent Living Showroom and also the calibre of the products and service we offer.
“We invest a lot of time into training and there’s also free advice on how to maintain and improve independent living.
“We are very excited about the future plans here as the business goes from strength to strength. We have been fortunate enough to have great products and a talented and dedicated team.”
Independent Living Showroom was born after stairlift provider Dolphin Lifts and Mobility, and specialist adaptation company Shape Adaptations, joined forces in 2012.
The showroom displays artwork specially created by disabled adults from the Percy Hedley Foundation.
Paralympic Team GB star Stephen Miller officially opened the showroom which now acts as a centre for support and guidance for customers, carers, families, professionals and businesses.