Stars from one of the North East's most successful industries were honoured at a special awards ceremony.
More than 350 guests attended the prestigious North East Contact Centre awards, at Rainton Meadows Arena, Durham, to see staff from some of the region’s 145 call centres honoured.
The event, organised by Sunderland City Council with main sponsors NRG Resource Solutions, rewarded runners-up and winners in 10 categories, with two companies scooping top awards.
Barclays Contact Centre, Sunderland, won the Contact Centre of the Year (over 100 employees) award for the second year running.
Housing provider Home Group won the Contact Centre of the Year (under 100 employees) category.
“The North East is a major UK player in the contact centre industry and that is thanks, in no small part, to the superb efforts of the men, women and companies honoured last night,” said Coun Paul Watson, Leader of Sunderland City Council.
“The evening was a fitting tribute to the professionalism, integrity and commitment which has made the North East a UK, if not a world, leader within the industry.”