Technology services company TSG has secured a five year deal to provide a new telecoms system for The Labour Party as it gears up for next year’s general election.
The Newcastle-headquartered business, owned by former Sage director Graham Wylie, is installing the new system across all the party’s offices from Westminster to Scotland after winning the contract following a competitive process.
Tammi Woodward, IT manager for The Labour Party, said: “The new solution improves our current setup dramatically as we move to a VOIP system across all our UK sites.
“This will drastically improve internal communications, increasing functionality at the same time, ultimately, as reducing costs.”
She added that the new system would allow greater control over the management of the party’s telephone system while new features offer close analysis of calls and agents’ performance.
“This will enhance the productivity of calls with our electorate, which should reflect positively on membership and voter engagement,” she added.
The new system will link up Labour’s two head offices in Newcastle and London, providing seamless communication with its ten additional regional and national sites across the UK.
The Newcastle office includes both inbound and outbound call centres and the new Mitel system deployed by TSG will adapt to cope with the increase volume of traffic expected as the party steps up its efforts approaching the election.
TSG’s North East managing director, Mark Joynson, said the company was delighted to secure another high-profile contract.
“The news of this great deal forms a solid platform for TSG to continue to strengthen through the year,” he said.
“To be recognised as the Labour Party’s telecoms provider is a huge accolade considering the critical importance of speaking to the electorate prior to the general election.
“It’s another genuine example of how TSG are positioned as the go-to people for telecoms solutions both regionally and nationally.”
TSG was formed ten years ago and has 12 offices around the UK.
The company has invested heavily in being able to provide comprehensive telecoms and connectivity solutions that sit alongside its IT expertise.
Recently, it announced it had invested £1m in a research and development division to spearhead a series of new products.