Teleperformance bring 300 call centre jobs to Gateshead Baltic Quays

The French outsourcing firm is expanding its footprint on Tyneside following a major new contract

Dave Charlton Ross Maycock and Gillian Tarelli of Teleperformance in Gateshead
Ross Maycock and Gillian Tarelli of Teleperformance in Gateshead........(pic Dave Charlton)

Call centre operator Teleperformance is creating around 300 jobs in Gateshead on the back of a major contract.

The national firm, which employs around 9,000 people in the UK, moved into new premises at Baltic Place on Gateshead Quays late last year, in addition to its Metro Business Park operation.

The site will now accommodate the 300 new staff required to fulfil technical and customer service operations for an unnamed multinational firm.

Recruitment is under way now for the jobs, which include customer service positions, technical support personnel, and managerial level staff.

The firm’s director of support services Ross Maycock said the positions would be filled by summer, at which point the Baltic Place operation is expected to launch.

Mr Maycock told The Journal: “This is going to be our technical support centre of excellence in the UK and we’re expecting to grow it further.

“Recruitment is under way now for a broad range of jobs, and at different levels of experience. It’s going to be a great opportunity for North East workers — from those with just a bit of customer service experience through to managers and agents.

“We’ll be training recruits accordingly.”

Teleperformance has provided outsourced customer service and technical support centres for a number of major brands such as Procter & Gamble and HP, in the North East.

Mr Maycock, who was in the region to make the jobs announcement to staff, said this latest contract was significant for the firm.

He added: “We’ve had a lot of growth across the UK in the last few months, and this is further evidence of that. We want people to know that we’re committed to the North East and see it as absolutely central to our national operation.

“We work with at least half of what were voted the best global brands in 2014. The North East has been a great success story for us. People really buy into the qualities of the staff here, not least the accent.”

French headquartered Teleperformance operates over 270 call centres, covering 75 languages. The firm is billed as a world leader “multichannel customer experience” and last year saw revenues increase by 13.3% to €2,758m.

Last year the firm acquired Glasgow-based City Park Technologies, a provider of inbound and outbound outsourced contact centre services to the financial services, insurance and utilities industries.

City Park Technologies operates more than 1,000 workstations across three Scottish sites and generates annual revenue of around £17m.


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