How we use Cookies

Sunderland call centre could benefit from Barclays closure plans

A NORTH East call centre may land "a sizeable number of jobs" after the closure of a counterpart in Manchester.

A NORTH East call centre may land "a sizeable number of jobs" after the closure of a counterpart in Manchester. Barclays sparked anger yesterday after announcing it was shutting the centre with the loss of 475 jobs.

But the move may mean many more as the posts are moved to its Sunderland centre, which has grown over the last 14 years to employ 1,000 workers. There will also be jobs created in Liverpool, where the company also employs around 1,000 people.

But Unite said frontline workers were having their jobs put at risk at a time of renewed speculation that Barclays is to pay its new boss a seven-figure bonus.

Key investors are being consulted over the proposals to award Antony Jenkins a bonus worth more than £1m, despite the bank being forced to allocate almost £2bn for fines relating to rate rigging and misselling scandals, according to reports.

Unite national officer Dominic Hook said: “Just as we learn about the huge bonuses at the top of the bank, frontline staff are having their jobs put at risk. Many of the staff at the contact centre in Manchester will be furious to learn that the chief executive is in line for a £1m bonus when their jobs are on the line.

“Unite is doing everything possible to protect jobs and we expect the bank to do everything possible to avoid forced redundancies.”

The bank said in a statement: “Barclays is working hard to meet customer needs and keep the customer at the heart of what we do. Part of this work is ensuring that our contact centre site processes are working efficiently to enable our teams to work together more effectively.

“Unfortunately this means that our contact centre in Salford Quays, Manchester will be closing this year, and while there will be no net change to headcount, all telephony jobs will move to our Liverpool and Sunderland sites.

“We remain committed to all areas of the UK and will be working with our staff to find redeployment opportunities where possible.

“We are focused on finding alternative employment options for all affected staff elsewhere within the group which is something we know is desirable for many.”

Staff who do not move to Liverpool or Sunderland will be made redundant.



Dan Warburton
Chief News Reporter
David Whetstone
Culture Editor
Adrian Pearson
Regional Affairs Correspondent
Angela Upex
Head of Business
Mark Douglas
Chief Sports Writer
Stuart Rayner
Sports Writer