Companies need to look after their customers well, especially in these difficult times. The Services Award recognises those businesses which have shown how exceptional customer service has helped them succeed
WINNER TYNESIDE AND NORTHUMBERLAND
From its Silverlink base, Smiths Consulting offers a full range of business change programmes, including management consultancy, software selection and training support. The firm’s success is founded on the strength of its people and a clear focus on the needs of its customers.
WINNER DURHAM AND WEARSIDE
Eldon Financial Planning Ltd
This Bishop Auckland company wants to dispel a great deal of negativity surrounding financial advice by passing on the positive message that consumers can source good advice from trustworthy people. The firm believes strongly that its advisers should attain the highest qualifications, with all three directors being chartered financial planners and Fellows of the Personal Finance Society, something rare in the industry.
WINNER TEES VALLEY
Based in Stockton, this purpose-built, private dental practice employs 16 staff and offers general and cosmetic treatments ranging from smile makeovers and laser assisted gum lifts to drill-free fillings, anxiety treatments and oral cancer screening. In the two-and-a-half years it has been trading, Smile Spa has been the proud recipient of a series of national, and highly coveted, dentistry awards.
RUNNERS UP TEES VALLEY
Pertemps People Development Group
The welfare-to-work organisation in Redcar assists those most marginalised back into sustainable employment or training opportunities. PPDG set up home in Redcar, Thorntree and Middlesbrough town centre in 2003 and employs 90 across the Tees Valley.
Reflex Vehicle Solutions
Flexibility is key to this Stockton company’s vehicle rental success. Reflex allows customers to forget about having to predetermine what their business will be doing in the future.
RUNNERS UP DURHAM AND WEARSIDE
Siemens IT Solutions and Services
As part of the world’s largest IT and business service providers, Siemens IT Solutions and Services works with a number of high profile clients from its base in Durham.
North East Business and Innovation Centre (BIC)
The BIC is a specialist business and technical support company, offering assistance to both established businesses and aspiring entrepreneurs in the North East region.
RUNNERS UP TYNESIDE AND NORTHUMBERLAND
Connect Physical Health (Centres) Ltd
The Cramlington firm has devised an innovative and fresh approach to health care through its team of physiotherapists, clinical specialists, doctors, complementary therapists, managers and administrators. It is now proud to be the largest independent provider of physiotherapy in the UK.
Gosforth-based RMT has been providing a range of services to clients for more than 50 years. Its mix of commercial knowledge, accountancy, tax expertise and other specialisms to help clients operate more efficiently, increase profits, minimise taxes and maximise wealth.