Onyx back-up crucial after Crathorne Hall hotel blaze

Using a Workplace Recovery Centre, Crathorne Hall was able to maintain vital service's despite being impacted by a serious fire

Crathorne Hall
Crathorne Hall

A growing North East IT provider helped keep business ticking over at a popular Yarm hotel after a major blaze resulted in a six-week closure.

The Grade II-listed Crathorne Hall was badly damaged in a fire on October 1, when around 100 firefighters worked to prevent the blaze spreading from the east wing to the main building.

The company that operates the venue, Hand Picked Hotels, however, was able to minimise disruption by moving key members of staff to a nearby Workplace Recovery Centre, owned by Onyx Group.

There, they were able to access files and IT systems, and carry out day-to-day business activities, ensuring the impact on customers was kept to a minimum.

Hand Picked Hotels commercial director Ken Arkley said: “It is of great benefit to us and other businesses across the region to have a facility such as this right on our doorstep.

“The phone support for our whole company is based in the North East and it was imperative to us that we were back on our feet as soon as possible.

“Our customers are our most important concern and prior to the hotel’s reopening, our staff worked tirelessly to make sure those who were booked into the hotel found appropriate alternate venues.”

Neil Stephenson
Neil Stephenson

Established in 1994, Onyx Group has grown from a regional, home grown IT company to a national technology provider, completing seven acquisitions in the last five years and expanding its customer base to a core of more than 500 clients.

It now has 10 sites throughout the UK, including six workplace recovery centres.

The centre in Stockton is the largest in Teesside and can host up to 200 members of staff at a time.

Onyx chief executive Neil Stephenson said: “The reassurance that business continuity solutions provide any organisation and its customers is a vital part of modern business.

“Combining an off-site recovery facility with state-of-the-art data centres, means a business can replicate their IT infrastructure and continue to operate, no matter what happens.”


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