North East software beats international competition to $27m Arizona prisons contract

North Tyneside-based Mi-Case have developed software used to manager the offenders in the US prison system

CEO Dean Allen (Front, centre) and staff at mi-case H.Q at Colbalt Park, North Tyneside.
CEO Dean Allen (Front, centre) and staff at mi-case H.Q at Colbalt Park, North Tyneside.

Software built in the North East is at the forefront of a $27m deal that will see it used in prisons across the US state of Arizona.

North Tyneside-based Mi-Case has beaten international competition to supply the Arizona Department of Corrections with software that manages the “incarceration lifecycle” of offenders.

The 30-strong team at Cobalt Business Park-headquartered Mi-Case fought off competition from blue chip firms to land the significant deal which is worth $27m over 10 years.

Through nearly seven years of development and testing, Mi-Case has devised software that collects and reports on key data about offenders as they move through the Arizona penal system - tracking them in real time and linking all the agencies they come into contact with.

Mi-Case chief executive officer Dean Allen explained: “The system is all about trying to reduce repeat offending - that’s the main aim.

“It links all the agencies across the prison system from wardens through to health workers. For instance, if an offender is placed on a drug rehabilitation programme, the system records their progress. If they drop out of the programme it details why, so those involved can tailor a more suitable plan if the offender should re-emerge in the system.

He added: “When we started the company in 2012 we never dreamed we would be visiting maximum security prisons in the States. Wearing the kevlar vests and eye protection to be shown around such dangerous places was quite an experience.”

Mr Allen and his team spent time in Arizona to inform the software build before the finished product was put through its paces in a gruelling four-day test overseen by officials from the Department of Correction.

Following a Request for Proposal outlining the Department’s needs, Mi-Case put together a bid which put them ahead of much bigger competition.

Mr Allen added: “We got really good feedback which showed our flexibility and willingness to evolve the software in line with what the Department wanted. The other firms we were up against hadn’t demonstrated that.

“It just goes to show how a North East company can compete on a worldwide scale, and the level at which smaller companies can operate.”

Mi-Case spun off from information services group Business and Decision in 2012 and in three years has doubled headcount along with a 30% increase in turnover.

The firm also provides software solutions for the management of assets in the oil and gas industry and the connectivity of electronic health records in the health sector.

Mi-Case was commended in the recent Dynamites 14 awards, under the Growth Explosion category.


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