The customer always comes first – or so the well-known saying goes.
And through the North East Business Awards, The Journal and its sister paper, the Evening Gazette in Teesside, are once again keen to acknowledge those firms that go to extra lengths for those who benefit from their offering.
In 2013, the Services Award went to Teesside’s Odyssey Systems, which has been trading for over 25 years, offering a range of communications services and solutions.
Over the last few years, telecommunications have undergone significant changes and, as a result, Odyssey’s staff offer support for companies looking to find the right communications set-up, whether mobile, superfast broadband or landlines with the lowest call charges possible.
Its system allows a company to use a specific local number no matter where they are in the world. It also offers fully managed broadband maintained by a dedicated team.
Earlier this year the company won a £50,000 contract with Lemon Business Solutions Ltd of Stockton, meaning it could take on more staff to add to its team of 30.
Managing director Mike Odysseas said at the time that the business had experienced modest growth over the past year, which had enabled it to increase staffing by 10%.
For the 2014 business awards, the services category is sponsored by Newcastle International Airport.
As the region’s largest airport, the business has a commitment to excellent customer service, and is proud to support an award that recognises professional service organisations in the North East that go above and beyond offering innovation, quality and outstanding customer service to their clients.
Chief executive Dave Laws said: “The North East’s reputation of being friendly and hard-working is well reflected though the region’s business community.
“Regional businesses continue to show their dedication to provide high-quality services. We’re pleased that this award acknowledges the success of these organisations.
“Here at Newcastle International we go the extra mile for our passengers to ensure they have an excellent experience here and that our services and facilities all meet the needs of our customers and our airline and tour operator partners.
“We have our very own customer service initiative, ‘The Big Six’, which ensures our staff are friendly and helpful to customers. The customer experience is at the heart of our business and we’re pleased that other businesses share the same ethos.”