Property consultants and managers Johnson Tucker has expanded its range of services by launching its own in-house property maintenance division.
Since launching in 2006, Johnson Tucker’s management portfolio has grown significantly, with the company acting on behalf of a diverse client base managing a number of properties from Berwick to Teesside.
The latest development is in direct response to the continued growth in demand from Johnson Tuckers’ property management clients.
According to Gary Robinson, associate partner, who heads up the consultancy’s property management service, it was becoming increasingly difficult to find contractors who could respond quickly to deal with issues such as blocked drains, a leaking flat roof, broken or rotten windows or other minor works.
As a result, to give greater control over this area of the business, the decision was taken by directors to launch the new division.
In order to preserve the value of their assets and maintain good relationships with their tenants, landlords – especially those with multiple properties – need to regularly assess the condition of their property portfolio for deterioration not only from the impact of wear and tear from occupiers but also damage caused by climatic conditions.
The firm said a locally-administered, tailored management solution significantly reduces the risk of properties falling into a poor state of repair, thereby making them difficult to let.
To support the development of the new division, Johnson Tucker has also appointed Mark Smith, who formerly worked for Matfen Estates and is a joiner by trade, to provide maintenance support.
Mr Robinson said: “When a tenant calls in with a problem they expect an immediate response. However, it is difficult to find contractors who can quickly deal with issues.
“The relationship between a landlord and their tenant is a delicate balance and as such our mantra has always been that tenants are the landlords’ customers and must be treated as such.
“If the service is good tenants will not mind paying for it.
“With this goal firmly in mind, in what is believed to be a unique venture in the region, we recently set up our own property maintenance division
“In so doing, we avoid small problems becoming major issues and can usually respond within hours if a repair is needed. Offering a wholly transparent way of working, it also allows for greater control over repair costs on a client’s behalf.
“Mark brings with him a wealth of experience in property repairs and I am delighted that he has joined the team.”