DARLINGTON’S busiest business park is setting a new standard in customer care – by borrowing an idea from the hotel industry.
Lingfield Point has started its own ‘concierge’ service to look after customers and visitors.
Members of the team are on hand 24/7 to direct and assist visitors and more than 1,900 people now based at the site.
Plasma screens have also been installed at entrances and security has been enhanced with an upgraded CCTV system, new entry barriers linking to an automatic number plate recognition system and a discreet biometric fingerprint recognition for pedestrians.
Estates Manager Eddie Humphries says the improvements “represent a significant capital investment”.
He said they had used the ‘best practice principle’ and adapted the ‘concierge’ idea from the hotel industry – a sector that relies heavily on service as a benchmark of its performance.