Investment advisers Complete Money Care move closer to clients

Wealthier clients of Complete Money Care will find it easier to access advice after the firm moved to Hartlepool

The Complete Money Care team from left, Karen Ayton, Lester Corbett and Grahame Coles
The Complete Money Care team from left, Karen Ayton, Lester Corbett and Grahame Coles

Investment advisers Complete Money Care has relocated as they aim to grow the wealth of their clients across Teesside.

Lester Corbett, Grahame Coles and Karen Ayton, have more than 70 years’ experience advising people on pensions and investments.

To mark the change in direction, Complete Money Care has moved to new offices in Hub 2 of the Innovation Centre at Hartlepool’s Queen’s Meadow Business Park and has developed tiered support packages to match clients’ needs.

Stark changes to the financial services industry including the setting up of the Financial Conduct Authority encouraged CMC to broaden its services and concentrate more on higher wealth clients.

Corbett, who has been a financial adviser since 1984, said: “Over many years, we built up a large portfolio of clients mainly advising on mortgage products or life assurance policies. This has been useful because it means we are already known to a lot of people in Teesside.

“Our industry has changed so much in recent years with much needed regulation and greater transparency, and it was clear that we needed a new strategy to become much more of a service provider, advising on good investments and helping clients to manage and grow their wealth.

“But we wanted to be as strategically prepared as we could be and recognised that wealth management through tailored packages were where we should focus.”

The primary focus will be to help clients to secure better returns on large-scale investments such as pension pots and investments, particularly if their portfolios are under-performing. An ongoing care service is available to clients with higher investment pots – typically in excess of £75,00.

Coles said: “For many years, setting up a pension or investment fund was fairly simple as there were just a few funds to choose from. But now there are thousands of funds and people need to realise that their investment may be seriously under-performing if they leave it without review.

“There are also those people who may come into large amounts of money for the first time, through inheritance, selling property or even winning the lottery. And there are those who have bought products via the bank but are not getting the same level of service they once were.

“Investment can be a complex area and people need the peace of mind of knowing their money is performing as well as it can, without undue risk.”

One particular area where CMC is expecting inquiries is in response to the changes in pensions regulations which will allow people to take their entire pension pot as a lump sum on retirement.

Corbett added: “We are certainly excited about how the business will develop in the coming years as it has been such a time of upheaval in this industry.

“More than half of our clients are from Hartlepool and so it made perfect sense to base the office here and the fact that more and more of them want to visit us in a business environment rather than at home, was a key driver.”


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