Gateshead-based Waymark signs major contract with national firm

The software business signed the deal for an undisclosed amount with HomeServe Alliance, which recently launched a new franchising business

Left to right, Paul Lofthouse, Steve Emmerson, David Brophy and Jason Hylton-Jones
Left to right, Paul Lofthouse, Steve Emmerson, David Brophy and Jason Hylton-Jones

A Gateshead technology company has signed a major new contract with one of the country’s largest home emergency repairs businesses.

Waymark, a bespoke software house, has licensed its Wayforce software system to HomeServe Alliance, a growing national network of local gas heating specialists.

HomeServe has recently launched a new franchising business, with franchisees offered a range of supportive measures to help them boost sales and it’s this new business which will be utilising the Wayforce software.

Paul Lofthouse, commerical director at Waymark, said: “Wayforce is an end-to-end service management solution. It will enable HomeServe to manage its complex operations more efficiently and will also make the job of franchisees far easier – taking care of admin functions like booking appointments and sending out invoices.”

Darlington-based Steve Emmerson, managing director of HomeServe Alliance Franchising, said: “The software is vital to the business so it had to be right – every job in the business will be in the database.

“Our working relationship with Waymark has been outstanding. It’s a great team who we’ve loved working with.

“They’re a growing company and we’re sure they’ll help our franchising business to grow too.”

Waymark Managing Director David Brophy and Development Director Jason Hylton-Jones set the company up three years ago and were later joined by Mr Lofthouse.

As well as bespoke software development, Waymark also works in mobile development and web development.

The company began developing software for utility services, but has since expanded into the education, health, logistics and commercial sectors, working with more than 30 clients.


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