Fast-growing Zenith People secures ISO accreditation

Hebburn recruitment business is aiming to hit £10m turnover and increase headcount to 35 as part of a five-year plan

Staff at Zenith People celebrate the achievement of their ISO accreditation
Staff at Zenith People celebrate the achievement of their ISO accreditation

A North East recruitment agency has been awarded an internationally recognised certification after two of years of steady growth.

Since its formation in 2012, the Hebburn-based Zenith People has increased sales turnover by 70% to £3.2m while doubling headcount to 19.

This year, it is on track to hit revenues of £4.2m, leaving it well positioned to achieve ambitious targets within a five year plan that would see turnover reach £10m, with staff numbers rising to 35.

In light of its expansion, the firm felt it needed a strong foundation of systems and procedures to maintain strong service delivery and organisation.

Having committed to achieving ISO 9001 - the world’s most recognised quality standard, which helps organisations continually monitor and manage quality across all operations - it did so within only six months.

Zenith People managing director, Angela Anderson, said: “We’re delighted to have achieved ISO 9001 certification and the fact that we’ve done it in six months demonstrates the robustness of our existing systems and procedures.

“ISO 9001 is an internationally recognised standard so not only can we have confidence in our quality management system internally; it also provides reassurance to our existing and potential customers.”

The accreditation was achieved just months after Zenith People opened a second office in South Shields, under the name of Rising Star - a sister brand solely focussed on recruitment for young people.

The company, which is committed to bringing in at least two apprentices each year, worked with Durham-based Consultancy firm KBC Ltd in order to meet the high standards required.

KBC helped Zenith to turn existing processes and procedures into an integrated quality management system and assisted in the implementation of the system across the business.

Michael Collier of KBC Ltd said: “KBC Ltd are thrilled to share in the success of Zenith People Ltd with regard to achieving IS0 9001 certification.

“It was a pleasure to work with a company who were dedicated to achieving success through quality, and the fact that they achieved success within a very short time is down to all of the staff at Zenith, without whom we would not have achieved the mark of quality so quickly.”

Carla Whyte, performance management specialist at BSI, which awarded Zenith the ISO accreditation, added: “Zenith People should be proud of their certification to ISO 9001.

“This is testament to the hard work and dedication that has gone into to improving the quality of their systems and services in order to provide the best possible service to its customers.”

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