Yarm firm dotUK helps home care provider improve efficiency

Web development firm dotUK has completed a major contract to help one of the leading home care providers in the North East improve efficiency

The Yarm-based digital agency, which employs 18 people, was enlisted by Heritage Healthcare, which works closely with local authorities, to improve its management system for clients and employees.

The contract was worth £8,000 and took four months to complete.

It allows Heritage Healthcare to regulate and monitor the visits that have been made to clients and to assure quality standards are achieved.

The system, which is already proving successful, uses telecommunications, supplied by dotUK’s sister company Synergy Telecoms, to accurately verify calls made by carers from clients’ homes.

An electronic system confirms the call and location and stores the information.

Heritage Healthcare is now always aware of which clients have been visited, as well as the work its employees have done.

dotUK founder, Andy Flisher, said: “As Heritage Healthcare is steadily expanding and branching out, it’s great to have been able to ensure the company’s systems are functioning well so they can solely concentrate on the important work they do.

“We are already in discussion about bettering the system even more so by advancing into digital technology and developing a mobile app that scans a barcode at clients’ premises.”

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