Call Connection plans to almost double Newcastle office numbers

The insurance lead firm is creating 40 news jobs at its base in Trinity Gardens, less than two years after setting up in the North East.

Some of the team members at Call Connection in Newcastle
Some of the team members at Call Connection in Newcastle

A Newcastle insurance firm is set to almost double its call centre less than two years after opening its base in the North East.

Call Connection, a telephone lead generation company for the insurance sector, set up an office in Newcastle in January 2014 having already reaped success in its Ipswich headquarters, a move which created 50 new jobs.

Since its launch, the team has worked with clients such as AA Insurance, Admiral Group, Swinton and Be Wiser, handling some 50,000 telephone enquiries a week.

Now managing director Graeme Kalbraier plans to almost double the workforce by creating 40 new jobs at the offices at Pandon, Trinity Gardens.

Mr Kalbraier said that the company’s success is down to its people and he is committed to creating even more opportunities for employees, supporting them to develop their skills and progress through the business.

He added: “Call Connection has enjoyed significant growth over the past year and in turn, we have added to our numbers as we have secured office space in the heart of the North East.

“We’re keen to ensure our team grows with us, gaining new skills and experience so they can take the business to the next level.

“The charisma and warmth of the people of the North East is what drew me here – and our team here are good talkers with plenty of personality, that’s what we look for when recruiting.”

Established in 2003, Call Connection provides telephone and online leads to leading UK best insurance providers, working with more than 100 brokers and insurers, and dealing with over 100,000 insurance shoppers a week.

The company employs 275 people across its two bases and has twice been selected as one of the Sunday Times Best Companies.


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