Barclays Contact Centre in Sunderland has announced plans to create more than 100 jobs as part of its ongoing recruitment during 2015.
The jobs boost at the bank’s Doxford International Business Park site, which currently employs 1,200 people, comes as the company celebrates being named North East Contact Centre of the Year 2014 for an unprecedented third consecutive year.
Barclays is recruiting new staff in its business banking, premier banking and retail banking operations as it grows its business on Wearside.
The Doxford site last month became the first banking contact centre in the UK to introduce video banking for its premier customers, a new concept allowing customers to interact face-to-face with a Barclays colleague through their computer, tablet or smartphone, 24 hours a day.
Barclays Sunderland site president and head of customer services Christine Allenson said: “Sunderland is at the forefront of our plans to make telephone banking more accessible and we need more people as we expand the services we provide from the site.
“We will be recruiting throughout the year and we are looking for people with a strong customer service ethos, who share our values and have a can-do attitude.
“They don’t need to have previous call centre experience because we provide induction and training, but what is important is their commitment to providing the best experience for our customers.”
Sunderland City Council deputy leader, Coun Harry Trueman, said: “I’m delighted to congratulate Barclays both on winning this prestigious award and indeed on the news the company will be recruiting strongly in the New Year.
“Sunderland is of course a major player in the UK’s contact centre industry and successes like Barclays’ really hammer home the quality of people we have in Sunderland.
“I applaud the company’s growth in the city and its determination to invest in new services for customers, which plays a key role in creating more jobs to boost the local economy.”