Apprenticeship helps launch plumbing career for former call centre worker

Former call centre worker makes transition through four-year apprenticeship run by Gateshead College

Apprentice Jill Cormack shows off her plumbing skills by fixing a boiler
Apprentice Jill Cormack shows off her plumbing skills by fixing a boiler

A former call centre worker has used an apprenticeship scheme as the springboard to a new career in the plumbing industry.

Jill Cormack worked in a variety of administration and customer services roles for EDF, Virgin Money, Gateshead Housing Company and another North East property maintenance firm.

But the 26-year-old from Boldon has now made a radical career change after taking up a four-year apprenticeship run by Gateshead College.

As part of the scheme, she is working towards a nationally recognised Level 2 plumbing qualification and is employed by West Boldon-based TW Plumbing & Heating, which in 2012 was named as one of the North East’s best employers in the regional final of the National Apprenticeship Awards and National Training Awards

Cormack said: “The apprenticeship has given me a good grounding within the industry, as well as some really useful life skills that I can apply in and outside of the workplace.”

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