A former call centre worker has used an apprenticeship scheme as the springboard to a new career in the plumbing industry.
Jill Cormack worked in a variety of administration and customer services roles for EDF, Virgin Money, Gateshead Housing Company and another North East property maintenance firm.
But the 26-year-old from Boldon has now made a radical career change after taking up a four-year apprenticeship run by Gateshead College.
As part of the scheme, she is working towards a nationally recognised Level 2 plumbing qualification and is employed by West Boldon-based TW Plumbing & Heating, which in 2012 was named as one of the North East’s best employers in the regional final of the National Apprenticeship Awards and National Training Awards
Cormack said: “The apprenticeship has given me a good grounding within the industry, as well as some really useful life skills that I can apply in and outside of the workplace.”