Lorna Beckett from Cramlington has joined the 60-strong team at the Gosforth Park venue with a responsibility as the first point of contact for customers coming into the venue which welcomes more than 200,000 guests to 29 racedays and 250 events across the year.
The role involves answering queries about forthcoming events and race meetings and taking bookings, coordinating schedules for all of the venue’s staff as well as a wide range of administrative duties.
Lorna brings a wealth of experience to the new position having worked as a conference and events sales agent at the Holiday Inn Newcastle Gosforth Park for seven years. Responsibilities included managing wedding bookings from the initial inquiry through to the day itself and taking room reservations for leisure guests as well as hotel residents.
She said: “I am really enjoying the variety that my new role at Newcastle Racecourse offers. Every day there is something different and new challenges to overcome. I enjoy getting to know the staff as well as the regular customers and annual members. It’s also a pleasure to come to work in High Gosforth Park, the surroundings are fantastic.”
David Williamson, executive director at Newcastle Racecourse, said: “We’re delighted to have Lorna on board as her experience in customer service, sales and organising events is second to none. As the first port of call for guests coming to the racecourse, Lorna has a responsibility to have a handle on everything happening on site and she is certainly rising to the challenge.”