Appointments: Country house hotel adds to customer service offering

19th Century Grade II-listed Guyzance Hall has taken on Mike Chambers as a customer service specialist Mike Chambers has been appointed as general manager at Guyzance Hall near Morpeth
Mike Chambers has been appointed as general manager at Guyzance Hall near Morpeth

Mike Chambers, a customer service specialist, has been appointed as general manager at Guyzance Hall hotel near Morpeth.

Set in its own 350-acre estate, Guyzance Hall is a 19th Century Grade II-listed residence and popular wedding and events venue. Available on an exclusive use basis, the emphasis is on ensuring that guests feel that are staying at their very own country mansion.

Mike spent 20 years with British Airways as steward in charge of first-class passengers following experience in the Intercontinental Hotel in London’s Park Lane. He also owned and ran a country pub in Yorkshire. He joins Guyzance Hall from Northumbria Coast & Country Cottages Ltd where he has been deputy director for the past four years.

Mike, who lives at Newton-on-the-Moor, will have the responsibility of leading a team of staff to ensure that every event is run to specific requirements. Duties can include arranging a personal chef to cook fish caught after a day’s sport with the local gillie, arranging a helicopter to pick up delegates from Newcastle Airport or organising the perfect country wedding.

He said: “Having come from Newcastle, but spent a lifetime travelling where the opportunities have been, I’m pleased to come back to the North East, and this new challenge at Guyzance. Here the focus is on offering the very highest quality and level of customer care and I am looking forward to working with the team to ensure that every guest who stays here has a visit that meets, if not exceeds, their expectations.”

Guyzance Hall has 15 bedrooms and is available for self-catering and fully-catered lets, residential business meetings, weddings and celebrations. Mike added: “It’s the perfect place for a rural getaway complete with a walled garden, tennis court, ballroom and fishing on the nearby river.”

Available for an exclusive number of events each year are two estate cottages accommodating a further 11 people, while the self-catering properties are available for short lets and weekly breaks throughout the year. The hall owns two miles of fishing rights along the River Coquet.

Guyzance Hall is the sister venue to Eshott Hall near Morpeth, and Doxford Hall near Alnwick and part of the group which owns Dalhousie Castle and Ednam House. For further details on Guyzance Hall, tel: 01665 575838, email or visit


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